Ongoing partnership

Support & Advisory

Specialist support, mentoring and ongoing technical guidance.

Discuss Your Needs

The problem we solve

Your team is good, but every so often a problem lands that is outside their experience: a Drupal upgrade, a production incident, an architecture decision with long-term consequences. Hiring a full-time specialist for that is not realistic.

Who this is for

  • Organizations with Drupal, PHP or WordPress platforms
  • Agencies needing specialist capacity
  • Teams taking over systems they did not build

What we do

How we approach support & advisory

We provide ongoing specialist support and advisory: a senior open-source engineer on call for your team, available for incidents, reviews, architecture decisions and mentoring — paid for in a way that makes sense for the amount you actually need.

Typical use cases

Where this service helps most

  • On-demand senior help when your team is stuck
  • Incident response: production outages, broken upgrades, urgent fixes
  • Architecture and technology decisions reviewed before you commit
  • Mentoring your developers through tricky engineering work
  • A specialist partner for agencies between projects

Capabilities

What the work includes

  • Senior-level Drupal/PHP/WordPress support
  • Incident response and root-cause analysis
  • Architecture reviews and decision support
  • Team mentoring and knowledge transfer
  • Code review on critical paths
  • Release and deployment guidance

How we work

A process that respects your constraints

  1. 01

    We agree a scope: hours per month, focus areas and response expectations.

  2. 02

    You get direct access to an engineer who already knows your stack.

  3. 03

    We track what we solve so the engagement stays accountable.

  4. 04

    Knowledge transfers back to your team with every engagement.

Expected outcomes

What changes after we finish

  • A specialist who knows your platform before incidents happen
  • Your team unblocks faster and learns as they go
  • Fewer costly decisions made without senior input
  • Flexible capacity without full-time commitment

Relevant expertise

Technologies we work with on this service

  • Drupal
  • PHP
  • WordPress
  • Troubleshooting
  • Mentoring
  • Architecture

Case studies

See it applied in practice

We are preparing engineering case studies from real production work. Check back soon.

View case studies

Common questions

How is this different from a support retainer?

It is closer to a senior engineer on your team part-time than a ticket queue. We work with your team, not above them.

Do you guarantee response times?

We define response expectations up front in the engagement scope, based on your needs and our capacity.

Need support & advisory expertise?

Tell us about your situation. We will respond honestly — including whether we are the right fit.

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